Terms of Service

Who we are

Manestay is operated by Press Get Ltd, a company registered in England and Wales (company number 17111297), with its registered office at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. You can reach us at [email protected] or at the address above.

What Manestay is (and isn’t)

Manestay is a consistency tool. It helps you stick to a hair-loss treatment routine — by reminding you, by letting you log what you’ve done, and by letting you take progress photos over time.

Manestay is not a medical device. It does not diagnose any condition, does not decide what treatment is right for you, does not monitor your health, and does not recommend that you start or stop any medicine. The information in the app’s treatment library is educational, drawn from published research, and is not personalised advice.

Manestay is not a substitute for a doctor. Before you start, change or stop any treatment — prescription or over-the-counter — talk to a suitably qualified healthcare professional. Only a clinician can tell you whether a particular treatment is suitable for you, and only a clinician can prescribe the prescription-only medicines referenced in the app.

If something worries you, stop and get help. If you experience side effects or symptoms that concern you, stop the treatment and speak to your doctor.

• In the UK, call 999 in an emergency. For urgent but non-emergency advice, call NHS 111 or visit 111.nhs.uk.
• In the US, call 911 in an emergency. For poison or medication concerns, call Poison Control at 1-800-222-1222.
• Elsewhere, use your country’s emergency number.

Do not rely on Manestay in a medical emergency.

About the treatment library. The library summarises published research at the time we wrote each entry. Evidence changes. The library is a general information resource, not a complete or personalised account of the benefits, risks, side effects or interactions of any treatment. Always read the current patient information leaflet and confirm anything that matters with your doctor or pharmacist before acting on it.

Who can use Manestay

You can use Manestay if you are at least 18 years old. If you’re under 18, please don’t create a regimen or subscribe. If you’re helping someone under 18 think about hair loss, involve a parent, guardian, or GP — not this app. You also agree to Apple’s standard App Store terms when you download the app from the App Store. Those terms apply in addition to ours.

Your subscription and billing

Manestay is paid for by subscription, with a 14-day free trial for new subscribers.

Trial. During the trial you have full access at no charge. If you cancel at least 24 hours before the trial ends, you won’t be billed.

Auto-renewal. When the trial ends, your subscription renews automatically at the price shown in the App Store when you subscribed (for example, a monthly or annual plan). It keeps renewing until you cancel. Your Apple account is charged within 24 hours of the end of the current period.

How to cancel. Cancel any time in Settings → [your Apple ID] → Subscriptions on your iPhone, or in the Manestay app under Settings → Manage subscription. Cancelling stops future renewals. You keep access until the end of the period you’ve already paid for.

Price changes. If the price goes up, Apple will ask you to confirm you consent to the new price before your next renewal; if you don’t consent, your subscription won’t renew. If the price is the same or lower, or if the increase is small enough that Apple doesn’t require your consent, we’ll tell you in the app before it takes effect and you can cancel at any time if you don’t want to continue.

Payment details. Apple processes all payments. We don’t see or store your card details.

Refunds and your legal rights

Asking Apple for a refund. Because Apple bills you, the easiest way to request a refund is through Apple. Go to reportaproblem.apple.com, sign in with your Apple ID, find the Manestay charge and choose “Request a refund”. Apple decides whether to grant it, based on its own policies.

Your legal rights are separate and additional. Apple’s refund process doesn’t replace the rights you have under the law where you live. For example:

• If you’re in the UK, the Consumer Rights Act 2015 gives you rights if digital content is faulty — including rights to have it fixed or replaced, and, where that isn’t possible, to a price reduction or refund.
• If you’re in the US, your state consumer-protection laws (and in California, the Civil Code) give you equivalent protections.
• In the EU and other countries, similar statutory rights apply.

If you think Manestay is faulty and Apple won’t help, email us at [email protected] and we’ll work with you — and, where relevant, with Apple — to sort it out.

What you can and can’t do with Manestay

Manestay is for your personal, non-commercial use. When you use it, please don’t:

• Share your Manestay account credentials with anyone else. (You can share your subscription with family through Apple Family Sharing in the usual way.)
• Reverse-engineer, decompile, or try to extract the source code of the app.
• Interfere with the app’s security features, or try to get at data that isn’t yours.
• Use Manestay to harass, mislead or harm anyone else — for example, by pretending to be a medical professional.
• If we add any feature that lets you upload content in future, don’t upload anything illegal, defamatory, or that infringes someone else’s rights.

We can suspend or close your access if you break these rules.

Your content and your photos

You own what you create in the app. That includes your regimen, your daily logs, your notes, and your progress photos.

Your photos stay on your device. Manestay never uploads your photos to our servers. We never access, view or store them. They live in the app’s local storage on your iPhone. They are deleted when you use “Delete all my data” in Settings, or when you delete the app. If you change devices, your photos don’t move with you — they stay on the device that took them.

Licence to us. For any data you do create that we need to process in order to run the app (for example, your account email, your subscription status, your treatment choices stored in sync with your account if we add cloud sync in future), you grant us a worldwide, non-exclusive, royalty-free, sub-licensable (only to service providers who help us run the app) licence to host, store, copy, display, transmit and process it — only so we can provide the app’s features to you. This licence ends when you delete the content or stop using the app, except for the narrow exceptions we set out in our Privacy Policy (for example, records we’re required to keep for tax or for Apple’s transaction reconciliation).

Our content. The app itself, the treatment library, the Manestay name, and the app’s visual design belong to us (or to the people who have licensed them to us). You get a personal right to use the app under these terms. You don’t get any other rights to our content.

We do not sell or market your health data. We do not sell, and we do not use for advertising, any health or treatment information you enter into Manestay. Your photos never leave your device. Your regimen data is used only to operate the app for you.

No promises about outcomes

Hair loss is complicated, and individual results vary. Genetics, age, the stage of the condition, how consistently you follow a treatment and many other things all matter. We make no promise that using Manestay, or following any particular regimen you log inside it, will produce a particular result for you. The app helps you track and manage your routine. It does not promise hair growth, thickness, density, or any other specific outcome. We try to represent the evidence in the treatment library fairly, but the evidence itself has limits, and we say so where they matter.

Your personal data

Press Get Ltd is the “controller” of personal data processed through the app — except for your photos and on-device logs, which stay on your device and which we never see or access. The personal data we do process (for example, your subscription status, crash reports and usage analytics) is described in full in our Privacy Policy. The Privacy Policy explains what we collect, why we collect it, the legal bases we rely on, how long we keep it, who we share it with, and how you can exercise your rights.

Your rights depend on where you live. In general you can:

• ask for a copy of the personal data we hold about you;
• ask us to correct anything inaccurate;
• ask us to delete your personal data, subject to some legal exceptions;
• ask us to stop or limit certain uses;
• take your data to another provider, where technically possible.

If you’re in the UK you also have the right to complain to the Information Commissioner’s Office (ico.org.uk). If you’re in the EU, you can complain to your national data protection authority. If you’re in California, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act — the Privacy Policy explains how to use them. The “Delete all my data” option in the app removes on-device data (including your photos). If you also want us to delete the personal data we hold off-device, email us at [email protected] and we will do so, subject to the narrow exceptions set out in the Privacy Policy.

Our responsibility to you

Nothing in these terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• in the UK, any breach of the statutory terms implied by sections 34, 35 or 36 of the Consumer Rights Act 2015 (satisfactory quality, fitness for a particular purpose, and conformity with description), or damage to your device or to your other digital content to which section 46 of that Act applies;
• in the US, any liability that consumer-protection laws in your state prevent us from excluding or limiting; or
• any other liability that cannot be limited or excluded under the law that applies to you.

Subject to that, our total liability to you — whether in contract, in tort (including negligence), for breach of statutory duty, or otherwise — arising out of or in connection with your use of Manestay, is limited to the greater of:

• (a) the total subscription fees you have paid us in the 12 months before the event that gave rise to the claim; or
• (b) £100 / US$150.

Subject to the opening paragraph, we are not liable to you for business losses. This includes lost profits, lost revenue, lost business, or lost business opportunity. Manestay is an app for personal use; if you’re using it for a business purpose, our liability for that use is limited to the fees you have paid.

Ending your access

You can stop using Manestay at any time. To stop being charged, cancel your subscription in your App Store settings (section 4). To remove your on-device data, use “Delete all my data” in Settings and delete the app. To have us delete off-device data we hold about you, email us (section 9).

We may suspend or end your access if:

• you materially breach these terms and don’t put it right within a reasonable period after we ask you to;
• we’re required to by a binding legal or regulatory obligation; or
• we permanently discontinue the app, in which case we’ll give you as much notice as we practically can and will help you get a pro-rata refund through Apple for any paid period you haven’t used.

Changes to these terms

We may update these terms. There are two categories:

Minor changes — for example, updating contact details, fixing typos, or rewording without changing your rights — take effect when we update the “Last updated” date at the top.

Material changes — for example, changes to pricing rules, data-handling, or your rights under sections 7, 9 or 10 — take effect 30 days after we notify you in the app, and we will ask you to agree to them before they take effect against you. If you don’t agree to a material change, you can cancel your subscription without penalty before it takes effect; these current terms continue to apply until your paid period ends.

Governing law and where you can bring a claim

These terms, and any dispute arising out of or relating to them or your use of Manestay, are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction over any dispute. That means:

• If you live in the UK, you may bring proceedings in your local UK court, and nothing in this clause takes away any mandatory consumer rights you have under UK law.
• If you live in the EU or EEA, you may bring proceedings in the court of the country in which you live, and nothing in this clause takes away any mandatory consumer rights you have under your local law.
• If you live in the US, you may bring proceedings in the state or federal court where you live (subject to ordinary rules of jurisdiction and venue), and nothing in this clause takes away any mandatory consumer rights you have under your state’s law.
• If you live somewhere else, you may bring proceedings where your local law requires you to be able to.

Apple-specific terms

These terms apply to your use of Manestay on an Apple device. Apple requires them to be set out.

(a) Parties. These terms are between you and Press Get Ltd only, not with Apple. Press Get Ltd, not Apple, is solely responsible for Manestay and its contents. These terms do not provide for usage rules for Manestay that conflict with the Apple Media Services Terms and Conditions.

(b) Scope of licence. Your licence to use Manestay is non-transferable and is limited to use on any Apple-branded product that you own or control, subject to the Usage Rules set out in the Apple Media Services Terms and Conditions. Manestay may, however, be accessed and used by other accounts associated with you through Apple Family Sharing, volume purchasing, or Legacy Contacts.

(c) Maintenance and support. Press Get Ltd is solely responsible for providing maintenance and support for Manestay. Apple has no obligation to furnish any maintenance or support for it.

(d) Warranty. Press Get Ltd is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If Manestay fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) of Manestay to you. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to Manestay, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our sole responsibility.

(e) Product claims. Press Get Ltd, not Apple, is responsible for addressing any claims by you or any third party relating to Manestay or your possession and use of it, including (i) product liability claims, (ii) any claim that Manestay fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer-protection or similar legislation.

(f) Intellectual property. If any third party claims that Manestay or your possession and use of Manestay infringes that third party’s intellectual property rights, Press Get Ltd (not Apple) will be solely responsible for the investigation, defence, settlement and discharge of the claim.

(g) Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a US Government embargo or has been designated by the US Government as a “terrorist supporting” country, and (ii) you are not listed on any US Government list of prohibited or restricted parties.

(h) Developer details. The developer of Manestay is Press Get Ltd, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Questions, complaints or claims about the app should be directed to [email protected] or to the address above.

(i) Third-party terms. You must comply with applicable third-party terms when using Manestay, including your wireless carrier’s terms and Apple’s App Store terms.

(j) Third-party beneficiary. You and Press Get Ltd acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these terms, and that on your acceptance of these terms Apple will have the right (and will be deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary.

Region-specific information

If you live in the United Kingdom

Your statutory rights under the Consumer Rights Act 2015 apply in addition to, and are not affected by, these terms. In particular, digital content supplied to you must be of satisfactory quality, fit for any particular purpose you have made known to us, and as described. We do not currently participate in an alternative dispute resolution (ADR) scheme. If you have a complaint, please email us at [email protected] with the detail, and we will respond within 10 working days and try to resolve it. If you’re not happy with how we handle it, you have the right to take the matter to your local court. If your complaint is about how we handle your personal data, you can also complain to the Information Commissioner’s Office (ico.org.uk).

If you live in the United States

Your rights under your state’s consumer-protection laws apply in addition to these terms. Where your state law is inconsistent with any provision in these terms, your state law prevails over the inconsistent provision for your contract with us. Manestay does not provide medical advice and has not been evaluated by the US Food and Drug Administration. Consult a board-certified dermatologist or other qualified healthcare professional before starting, stopping or changing any treatment, including any prescription medicine referenced in the app.

California residents. If you’re a California resident, you have specific rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act) and other California consumer-protection legislation. Our Privacy Policy explains how to use them. California Civil Code §1789.3 also gives you the right to contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at 1-800-952-5210.

If you live in the European Union or European Economic Area

Your statutory rights under your national implementation of the Digital Content Directive (Directive (EU) 2019/770) and the Sale of Goods Directive (Directive (EU) 2019/771), and any other mandatory consumer-protection rules in your country, apply in addition to these terms. Where your national law is inconsistent with a provision in these terms, your national law prevails over that provision for your contract with us. We do not currently participate in an alternative dispute resolution (ADR) scheme. If you have a complaint, please email us at [email protected] with the detail, and we will respond within 10 working days and try to resolve it. If you remain unhappy, you may approach a consumer dispute resolution body in your country — the European Commission maintains a list at consumer-redress.ec.europa.eu/dispute-resolution-bodies.

If you live anywhere else

Your local mandatory consumer-protection rules apply to you in addition to these terms. Where they are inconsistent with a provision in these terms, your local law prevails over that provision for your contract with us.

Contact us

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